At AUTEC, our dedication lies in providing not just car wash equipment, but solutions meticulously crafted to meet your unique requirements. We understand that your needs may evolve, and flexibility is key to adapting to those changes. AUTEC’s Change Order Policy is designed to manage any changes you might need after your initial order confirmation.
At AUTEC, Excellence in Every Modification
Precision in Customization: Your car wash equipment should reflect your specific needs. Our policy ensures that every change, big or small, is precisely captured and seamlessly integrated into your final product.
Transparent Process: We believe in keeping you informed and involved. Every modification, its impact on costs, and production timelines are communicated transparently, ensuring you are always in the loop.
Efficiency in Execution: Changes, while necessary, can affect the flow of production. Our policy is structured to manage these changes effectively, minimizing disruptions and maintaining our commitment to timely delivery as much as possible.
Partnering in Your Success: At AUTEC, we see ourselves as partners in your success. This policy is a testament to our commitment to working alongside you, ensuring that every change aligns with your business goals and quality expectations.
Embarking on a Journey of Adaptation Together:
When you choose to modify your order, our dedicated team is ready to guide you through the process. We will assess the implications of the requested changes, propose solutions, and seek your approval before moving forward. It’s a collaborative effort aimed at achieving the best outcome for your business.
At AUTEC, every change is an opportunity to better serve you, ensuring that the car wash equipment you receive is not just a product, but a cornerstone of your business’s success.
Definition of a Change Order: A change order is any request for a change to the specifications, quantities, or other aspects of the original equipment order after it has been confirmed.
Initiating a Change Order: Change requests must be submitted to your sales representative. The request will be documented, clearly describing the proposed changes, including specific details and reasons for the change.
Review and Approval Process: Upon receiving a change order request, the request will be reviewed for the implications on project scope, timeline, and cost. A change order including any price changes and the change order fee will be prepared and provided to the customer for review.
Change Order Sign Off: The customer must provide written approval of the revised proposal, agreeing to the new terms, including any additional costs. The change order will not be implemented until written sign-off is received from the customer.
Price Changes: If the change order alters the cost of the project, the price adjustment will be clearly outlined in the revised change order. The cost increase or decrease will be itemized, showing the direct impact of the change order. An additional deposit may be required for price increases.
Administrative Fee for Multiple Pre-Commencement Change Orders: In instances where more than one change order is submitted prior to the commencement of work, an administrative fee will be charged. Commencement of work begins once the sales order has been finalized and entered into AUTEC’s production system. This fee is to manage the additional administrative workload and coordination efforts needed to process multiple change requests before production starts. The specific fee for multiple pre-commencement change orders will be $1,000. Adding items to the order will not incur a fee.
Change Order Fee for Post-Commencement Changes: For changes requested after work has commenced on the initial order, a change order fee will be applied. This fee is necessary to cover the administrative costs associated with modifying the order and the potential disruptions to the established production schedule. The fee amount will be determined as 1.5% of the total order value or a max fee of $5,000, which will vary based on the nature and timing of the change. In cases where items have already been purchased by AUTEC on behalf of the customer that you ask to change or cancel, AUTEC will pass along restocking fees and associated costs to you in addition to the change order fee.
Implementation of Changes: Once the change order is signed off, the production team will implement the changes as per the revised plan. Any impact on the delivery schedule will be communicated to the customer.
Documentation and Record Keeping: All change orders and customer approvals will be documented and kept as part of the project records.
Policy Compliance: Adherence to this policy is mandatory for all change requests. This process ensures that all changes are properly managed and documented, protecting both the customer and AUTEC.
AUTEC reserves the right to modify this policy as needed.