Orders, Shipping & Returns:
As part of our commitment to providing diverse payment options, AUTEC accepts payments through ACH, wire, credit card, or check for its products and services. Payments made via credit card are charged a 3.5% credit card processing fee.
You may return most new, unopened items within 30 days of delivery. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A 25% restocking fee applies to returned orders that are not a result of our error or a warranty return. This fee helps cover the cost of restocking items and maintaining competitive pricing for all our customers.
You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to issue your credit (5 to 10 business days).
We’ll notify you via e-mail of your credit once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.